This annex presents a diagnostic
system that local governments can use to perform self-assessment. The system
contains methodology for performing an assessment/diagnosis of a local
government to evaluate its operating conditions, processes used and results
achieved, to enhance its administrative structures, and to implement actions to
improve its products and services to its customers/citizens in order to be
considered a reliable local government.
It provides examples of typical
products and services offered by local government, as well as criteria for
measurement. It contains elements that can be
used by customers/citizens to follow up government actions in an orderly,
verifiable and systematic way.
This diagnostic system will help top
management to define the necessary elements for local government operations and
to identify areas for improvements in line with their responsibilities towards
the customer/citizen in an efficient and transparent way.
The system contains a
self-assessment framework based on 39 management indicators of public policies,
distributed in four major categories. These indicators define the products and
services that a typical local government should provide to its
customers/citizens in order to be “reliable”.
The four topics are:
a) institutional
development for good government;
b) sustainable
economic development;
c) inclusive
social development;
d) sustainable
environmental development.
