General

This document provides guidelines for local governments on understanding and implementing a quality management system that meets the requirements of ISO 9001:2015, the needs and expectations of their citizens and other relevant interested parties.

A principle of this Standard is to help to make politically viable what is technically essential in the local governments and their territories (Annex A). Achieving a linkage of government from the citizens to the governors (bottom to the top- Annex C) and face the needs of the customers/citizens in an integral manner (Annex B).

Annex A gives a diagnostic model that can be used as a starting point for implementing a comprehensive quality management system for reliable local government, FIDEGOC (The International Foundation for Reliable Local Governments has the rights of this principles and share it for use in this standard. Annex B provides information about typical local government processes. Annex C describes the creation of an integral citizen observatory that uses this document as a tool for citizen participation and for accountability of local government. Annex D describes how this document can help to translate (Rosetta Stone Function) different assessment systems, contents or subject matters (e.g. the UN Sustainable Development Goals) into the indicators of public policy networks found in the diagnostic model of Annex A.